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A white-haired woman looks at her computer with concern as she realizes her important online data was breached.

Progressive Casualty Insurance Data Breach Investigation

Thank you for considering The Lyon Firm. At this time, we are not accepting plaintiffs related to this specific consumer issue. However, if you would like to be contacted in the future, please complete the contact form. By completing the form you will be contacted if the Firm begins accepting new cases on this matter, and you will also be included in firm news alerts related to important consumer safety and privacy issues to help keep you informed about related issues.

The Lyon Firm is investigating new Progressive Casualty Insurance data breach claims. The firm has filed several data theft cases nationwide and has experience filing privacy and IT security lawsuits on behalf of victims.

According to reports, over 347,000 individuals may have had their personal data impacted by a data breach at Progressive. The company has said names, birth dates, drivers’ license numbers, phone numbers, addresses and emails may have been leaked.

What Happened?

To cope with a large volume of customer calls, Progressive uses third-party call centers. On May 19, 2023, the company received written notification from a third-party service provider regarding a security incident involving some of its call center reps. They determined that some of the third-party service provider’s employees improperly shared their Progressive access credentials with unauthorized individuals who performed the employees’ call center job duties, giving the unauthorized individuals access to certain personal information.

They launched an investigation and analysis to determine what customer information was accessed and notified law enforcement. Once the call center became aware of the issue, the company and Progressive both took steps to block the unauthorized access. However, the damage may have already been done, and the data is assumed compromised.

As a precaution and to help protect your identity, Progressive is offering the services of Experian to provide credit and identity monitoring.

How to proceed following a data breach event

If you would like a free, confidential consult with a data breach lawyer, contact the Lyon Firm by phone or email. We represent plaintiffs nationwide and aim to reach a quick and painless settlement for all data theft victims.

The Lyon Firm is a law firm experienced in data privacy litigation. We are now investigating the data theft incident involving personal information entrusted to the Progressive Casualty Insurance Company. If you or a loved one received notice of a data breach contact our attorneys to arrange a consultation.