map of onetouchpoint locations

OneTouchPoint Data Breach Investigation

The Lyon Firm is actively involved in class action personal privacy and data theft cases and is currently investigating OneTouchPoint data breach claims on behalf of plaintiffs nationwide.

Mailing and printing services vendor OneTouchPoint recently announced a data breach that could impact more than 30 healthcare providers and health insurance carriers.

The type of client information compromised may include the following:

  • Names
  • Dates of Birth
  • Social Security numbers
  • Addresses
  • Diagnosis codes


OneTouchPoint, out of Hartland, Wisconsin, offers print, marketing execution and supply chain management services to organizations in the healthcare sector.

The company says it suffered a ransomware attack that resulted in the compromise of personally identifiable information (PII) stored on its systems.

OneTouchPoint says it found encrypted files on its systems on April 28 but cannot determine exactly which files the attackers accessed or stole.

In a data breach notice on its website, OneTouchPoint lists 34 healthcare insurance carriers and healthcare services providers that have been impacted, including:

  • Common Ground Healthcare Cooperative
  • Banner Medicare Advantage Dual
  • Blue Cross Blue Shield of Arizona
  • MediSun, Inc. d/b/a Blue Cross Blue Shield of Arizona Advantage
  • Health Choice Arizona, Inc
  • Blue Cross Blue Shield of Massachusetts
  • Blue Cross Blue Shield of Rhode Island
  • Blue Cross Blue Shield of South Carolina Commercial
  • BMC HealthNet Plan / Well Sense Health Plan
  • CareFirst Advantage
  • Commonwealth Care Alliance
  • ElderPlan/HomeFirst
  • EmblemHealth Plan, Inc.
  • Florida Blue
  • Geisinger
  • Health Alliance Plan of Michigan
  • HAP Midwest Health Plan
  • Health First
  • Health New England
  • Health Plan of San Mateo
  • HealthPartners
  • Highmark Health
  • Humana
  • Kaiser Permanente
  • KS Plan Administrators, LLC
  • MVP Health Care
  • Pacific Source
  • Premera Blue Cross Medicare Advantage Plans
  • Prime Time Health Plan
  • Point32Health
  • Regence BlueCross BlueShield of Oregon
  • Regence BlueCross BlueShield of Utah
  • Regence BlueShield
  • Regence BlueShield of Idaho, Inc.
  • UPMC Health Plan
  • Matrix Medical Network
  • Aetna ACE

Joe Lyon is a highly-rated data breach lawyer and Privacy Attorney representing plaintiffs nationwide in class action security breach lawsuits.

photo of the onetouchpoint data breach notice

Can You Sue following a Data Breach?

Entities that collect and store data have a duty to protect personal information to the best of their ability. When they are negligent, and a data theft incident occurs, they may be liable for the following:

  • Improperly monitoring data security systems for existing intrusions
  • Not ensuring that vendors with access to computer systems and data employ reasonable security procedures
  • Improperly training employees in handling emails containing personal data and maintain adequate email security practices
  • Failure to implement technical policies and procedures to allow electronic data access only to individuals or software programs granted access rights
  • Failure to implement procedures to review records of information system activity regularly, such as audit logs, access reports and security incident tracking reports
  • Improperly protecting against reasonably anticipated threats or hazards to the security or integrity of stored data

An experienced class action privacy attorney can determine if you are eligible to file a data breach lawsuit or join a class of plaintiffs. Lawyers investigating the matter can assist in determining the following:

  • Did OneTouchPoint fail to adopt security safeguards that would have prevented a breach?
  • Did OneTouchPoint notify customers as soon as it learned of the incident?
  • Did the company provide a complete list of all individuals impacted?
  • Did the company provide security in line with industry standards?

The HIPAA Breach Notification Rule calls for data breach notifications to be issued to the Secretary of the Health and Human Services “without unnecessary delay.” No later than 60 days after the date of discovery of a data breach, healthcare entities have a duty to alert the government and begin preparing to alert the public.

Consumer privacy attorneys say there has been a trend for HIPAA-regulated entities to wait as long as possible before alerting affected individuals, a practice that place consumers at a higher risk of identity theft and fraud.

In many cases, data breach notifications have been sent out many months after a security breach incident was detected. There may be valid reasons for a delay in reporting, though in some cases this institutes a severe disservice to those impacted by a data theft event.

Delays to individual data theft notifications could mean individuals’ Personal Health Information (PHI) has been in the hands of criminals for many months before they are even aware about the data theft.

Privacy lawyers claim promptly sending out individual data breach notification letters and being transparent about the fraud risk for individuals is not only ethical, but the only way to avoid stiff penalties.

The HHS has made it clear that if healthcare entities do not comply with the 60 day rule from the date of data breach discovery, they may be liable for notification violations.

What Should You Do Following the OneTouchPoint Data Breach?

Regardless of the reason for a security breach, victims have the right to file a claim against a company for failing to protect their information. All companies and organizations must exercise reasonable care in protecting patient information, and if they do not, they can be held liable for the damages that result, including identity theft.

Individuals impacted in the OneTouchPoint breach:

We would like to speak with you about your privacy rights and potential legal remedies in response to this data security incident. Please fill out the contact form, below, or contact us by phone.

If you were impacted by a data breach, you may consider taking the following steps to protect your personal information:

  • Review the breach notice you received and retain a copy
  • Enroll in any free credit monitoring service provided by the breached company
  • Change your passwords and security questions for related online accounts
  • Review account statements and credit reports for signs of fraud or identity theft
  • Contact a credit bureau to request a temporary fraud alert

Security breach plaintiffs and privacy attorneys representing plaintiffs have been able to settle multi-million dollar recoveries. If you or a loved one has received notice of an online security incident affecting you, or suspect signs of identity theft, contact a data theft lawyer for a free consultation.

Individuals can be ruined financially and emotionally, and deserve proper online security measures. But many companies violate privacy laws and consumer rights, and thus face class action lawsuits.

After a data breach turns your life upside down, remember that you are not the only victim. There are millions of Americans who suffer from data privacy events every year, and in turn, seek legal action for compensation and to hold companies accountable for negligent security systems.

If you want more information on current data security litigation and how to file a data theft class action lawsuit, contact The Lyon Firm for a free and confidential OneTouchPoint data breach case review.