Metabolic Meals Auto-Renewal Investigation

Metabolic Meals Customers Describe Being Billed Weekly After a Single Order

Metabolic Meals, a St. Louis, Missouri based meal delivery company that ships prepared entrees nationwide, is the subject of complaints filed with the Better Business Bureau over how it enrolls customers into recurring charges.

Several complaints describe a similar sequence. A customer places what they believe is a single order, then finds a second charge on their card days or weeks later for meals they say they never selected.

According to the company's own responses to these complaints, Metabolic Meals operates on a weekly subscription cycle. Unless a customer picks meals, skips the week, or cancels before a Wednesday morning deadline, the system automatically chooses meals and processes payment.

Customers describe several recurring allegations:

• Checkout that did not clearly present a one-time purchase option separate from the subscription
• Cancellation requests denied because an order had already entered processing, sometimes on the same day the charge appeared
• Charges continuing after a customer believed their account was cancelled
• At least one shipment and billing statement arriving under a different company name, which the customer described as confusing and misleading

Metabolic Meals has responded to individual complaints by pointing to its welcome emails and weekly menu reminders as evidence that customers were informed. Whether that disclosure was clear enough to count as real consent under consumer protection law is the core dispute running through these complaints.

Automatic renewal laws at the federal level, and in states including California and Missouri's own consumer protection statutes, generally require that recurring charges be disclosed clearly before a customer pays and that cancellation be simple and immediate.

If Metabolic Meals charged you for a subscription you did not knowingly agree to, The Lyon Firm can review your billing history and communications to determine what happened. Contact us for a free consultation.

The complaints and statements referenced above come from publicly available consumer reviews and BBB filings, and they represent unverified allegations rather than confirmed findings by any court or regulatory body. Nothing in this article should be read as a determination that Metabolic Meals engaged in any unlawful conduct.