Shameless Snacks Consumer Complaints | Subscription Practice Investigation

Shameless Snacks Draws Complaints Over Checkout Add-Ons and Subscription Enrollment

Shameless Snacks, a Santa Ana, California based maker of low-calorie, keto-friendly gummy candy sold under the entity Shameless Foods LLC, is facing a growing number of consumer complaints tied to its online checkout and subscription process.

Reviews filed in recent months with the Better Business Bureau and on Trustpilot describe a similar experience. Shoppers say they placed what they believed was a single order, only to find their card charged again weeks later for a shipment they never requested.

Several customers report that checkout pop-ups added extra boxes or variety packs to their cart without a clear opt-out, inflating the total beyond the advertised price.

Others describe:

• Difficulty locating a way to cancel a subscription once enrolled
• Refund requests that went unanswered for weeks
• Continued charges even after contacting customer service directly

The company has responded to some complaints by issuing refunds or cancelling subscriptions after the fact, but the recurring theme across reviews is that customers say they never knowingly agreed to ongoing shipments in the first place.

Federal and state law require that recurring charges be disclosed clearly before purchase, with straightforward consent and an easy cancellation path. When a checkout flow is built in a way that obscures those terms, it may expose a business to liability under consumer protection statutes.

The Restore Online Shoppers' Confidence Act sets the federal standard, requiring merchants to clearly disclose subscription terms, obtain a customer's affirmative consent before charging them, and provide a simple way to cancel.

States including California, New York, and Illinois have passed their own automatic renewal laws that go further, and regulators in these states have pursued companies that bury subscription terms in fine print or make cancellation deliberately difficult.

Filing Auto Renewal Lawsuits

The Lyon Firm represents consumers nationwide in auto-renewal and deceptive marketing cases against online retailers, recovering compensation and pushing companies to change their billing practices.

If you were charged by Shameless Snacks for a subscription or add-on you did not knowingly authorize, The Lyon Firm can review your situation. Contact us for a free consultation.

This content reflects publicly available consumer complaints and allegations, not proven facts or findings by any court or regulatory body. Not all online reviews are completely truthful and Shameless Snacks has not been found liable for any wrongdoing described above.