SPNutrition Auto-Renewal Subscription Investigation

A number of published consumer reviews are raising questions about how SPNutrition, an online supplement retailer handles subscription enrollment and billing.

On Trustpilot, several one star reviews have been posted by shoppers who say they placed what they believed was a single purchase, only to discover later that a recurring monthly order had been created on their account.

The complaints follow a familiar pattern where the subscription option was selected automatically during checkout, without a clear opportunity to choose a one time purchase instead.

Several reviewers reported receiving unexpected shipments and charges before their first supply was gone, and some described lengthy back and forth with customer service before a subscription was actually cancelled. Another reviewer wrote that they did not realize they had been placed on auto ship until reviewing their bank statement.

SPNutrition's own cancellation policy states that checkout discloses the recurring nature of the plan and that customers receive a reminder email before each renewal.

Whether that disclosure was clear and conspicuous, as federal and state law require, is one of the central questions in this investigation. Federal law under the Restore Online Shoppers' Confidence Act, along with state automatic renewal statutes in states like California requires:

• Clear disclosure of recurring charges before purchase
• Affirmative consent to the subscription terms
• A simple, accessible way to cancel

Consumers who believe they were charged for a subscription they never knowingly agreed to may have legal recourse.

The Lyon Firm investigates deceptive auto-renewal and billing practices nationwide and helps consumers pursue refunds and accountability. If you were charged by SPNutrition after a purchase you believed was one time, contact The Lyon Firm for a free, confidential consultation to discuss your options.

The statements above reflect publicly available consumer reviews and allegations, not proven facts or court findings. SPNutrition has not been found liable for any wrongdoing described here, and no claim is made as to the truth of any individual review.